About the Website

This website (Website) is operated by Hotel Coco Pty Ltd ABN 18 675 694 238 (referred to as Medusa Bondi, MB, we, us or our).

MB manages all accommodation listings and acts as an agent between Hosts and Guests (Services).

These Terms and Conditions (Terms) apply to all services made available by MB, whether accessed online, via mobile device, email or telephone. These Terms form a legally binding agreement between you (you, user, Guest or Host) and Hotel Coco Pty Ltd governing your use of the Website.

By accessing, browsing or using the Website, you acknowledge that you have read, understood and agree to be bound by these Terms (including our Privacy Policy).

MB reserves the right to amend these Terms at any time. Any updates will be published on this page and take immediate effect. Where reasonable, we will provide notice of significant changes.

Enquiries and Reservations

Searching

You may search for properties using criteria such as location, dates and number of guests. Filters may also be used to refine results.

Making an Enquiry

To request a booking, you must submit an enquiry including:

• Full name

• Contact number

• Email address

• Current location or address

• Intended arrival and departure dates

• Number of guests

Submitting an enquiry does not constitute a confirmed reservation.

Our team will contact you to confirm availability and discuss your request. MB reserves the right to accept or decline enquiries at its discretion.

If your enquiry progresses to a booking, you may be required to enter into a separate agreement outlining the specific conditions of your stay.

You warrant that all information provided is accurate, complete and up to date.

Reservations

A reservation grants a limited licence to enter, occupy and use the accommodation in accordance with these Terms and any additional agreement.

MB reserves the right to re-enter the accommodation during your stay where:

• reasonably necessary

• permitted under your agreement

• compliant with applicable laws

If you remain beyond your checkout time, MB may require you to vacate and may apply reasonable overstay charges.

You must not exceed the maximum number of permitted guests.

Booking Modifications, Cancellations and Refunds

Booking Modifications

All booking modifications must be requested directly through MB. Additional fees, charges or taxes may apply.

Cancellation Policy

Stays under 28 nights:

• Full refund if cancelled within 48 hours of booking, provided check-in is at least 14 days away

• 50% refund if cancelled at least 7 days before check-in

• No refund if cancelled within 7 days of check-in

Stays of 28 nights or longer:

• Full refund if cancelled within 48 hours of booking and at least 28 days before check-in

• After this period, deposits are non-refundable

• For stays of 2 months or longer, 3 weeks’ notice is required for early termination after check-in

In some cases, alternative policies may apply and will take precedence.

Fees and Payment

Payments may be made via:

• Electronic Funds Transfer (EFT)

• Credit Card

• PayPal

• Cash

• Cheque

If a payment is declined or unpaid, you are responsible for any associated fees or charges.

MB reserves the right to change service fees at any time. Any changes will not affect existing confirmed bookings.

Code of Conduct

MB operates in accordance with the Code of Conduct for the Short-term Rental Accommodation Industry.

By using our Services, you agree to comply with this Code at all times, including acting honestly, respectfully and in good faith in all dealings with MB, Hosts and neighbours.

Your Responsibilities and Assumption of Risk

Your Responsibilities

You agree to:

• Use the Website and Services only as permitted by these Terms and applicable laws

• Not use the Website for unauthorised or illegal purposes

• Not engage in scraping, hacking, reverse engineering or disrupting the Website

• Provide accurate and complete information at all times

Assumption of Risk

You acknowledge that use of the Website and accommodation involves inherent risks.

To the maximum extent permitted by law, you assume all risk associated with:

• Your use of the Website

• Your stay at any accommodation

Disclaimer

Nothing in these Terms excludes rights under the Australian Consumer Law.

To the extent permitted by law:

• All other warranties are excluded

• The Website is provided “as is” without guarantees of accuracy, completeness or fitness for purpose

You should make your own enquiries before relying on any information.

Limitation of Liability

To the extent permitted by law, MB (including its affiliates, employees and agents) is not liable for any indirect or consequential loss, including:

• Loss of profits, data or goodwill

• Service interruption or system failure

• Personal injury or emotional distress

arising from your use of the Website, Services or any booking.

Indemnity

You agree to indemnify and hold MB harmless against any claims, losses or expenses arising from:

• Your breach of these Terms

• Your use of the Website

• Your breach of any law or third-party rights

Intellectual Property

All content on the Website (including text, images, branding, design and code) is owned or licensed by MB and protected by intellectual property laws.

You must not reproduce, distribute or use any content without prior written consent.

General

Privacy

Your use of the Website is subject to our Privacy Policy.

Severability

If any provision is invalid or unenforceable, the remaining provisions remain in effect.

Survival

Any provisions that should survive termination will continue to apply.

Governing Law

These Terms are governed by the laws of New South Wales, Australia.

Definitions

Accommodation / Listings
Properties offered to Guests and managed by MB.

Australian Consumer Law
Schedule 2 of the Competition and Consumer Act 2010 (Cth).

Guest
A person occupying accommodation for a specified period.

Host
The owner of the accommodation.

Reservation
A limited licence to occupy accommodation under these Terms.

Website
All digital platforms operated by MB.